Service Technician Plumber
The Plumbing Service Technician will apply their technical skills and knowledge in performing diagnostic, service, and installation of plumbing in residential and light commercial environments and ensure that work is performed in accordance with relevant codes. Responsibilities include assembling, installing or repairing pipes, fittings, or fixtures of heating, water, or drainage systems in accordance with plumbing code specifications.
Primary responsibilities:
• Performs residential and light commercial service to diagnose and resolve plumbing issues.
• Repair, Maintain and install natural gas lines.
• Identifies potential problems to prevent premature and/or unexpected breakdowns/callbacks.
• Maintains and repairs plumbing systems carrying water.
• Repairs or replaces plumbing fixtures, tests joints and pipe systems.
• Interprets drawings and specifications to determine layout requirements.
• Studies building plans and inspects structures to assess material and equipment needs, establish sequence of pipe installations, and plan installation around obstructions.
• Measure, cut, thread, bend, ream, and install pipe and pipe fittings.
• Assemble pipe sections, tubing, or fittings.
• Installs pipe assemblies, fittings, valves, appliances or fixtures using hand or power tools.
• Maintains accurate documentation of service calls and time management.
• Submits all complete paperwork in an accurate and timely manner.
• Maintains a properly clean and stocked service vehicle.
• Attends weekly departmental meetings.
• Participates in periodic inventory and truck inspections.
• Maintains tools and machinery in good condition and uses all tools in a safety-conscious manner.
• Explains to the client each service performed each time a maintenance or repair is completed and ensures complete customer satisfaction.
• Explains maintenance agreements to every client
• Debriefs with dispatch after completion of every job.
• Creates or calls in for PO numbers for any materials picked up at suppliers and provides cost before and after taxes to ensure accuracy.
• Provides pricing to the customer for approval prior to performing any work.
• Maximizes lead opportunities based on the company’s business plan.
• Participates in all company-sponsored training classes.
• Always maintains a professional image by:
• Wearing only company-approved apparel.
• Following safety policies and procedures.
• Abiding by all company standards of performance and code of ethics.
• Maintaining a courteous demeanour with all customers and associates.
• Maintaining a company vehicle, ensuring cleanliness and organization, both inside and out.
• Respecting the customer’s property.
Required knowledge, skills and abilities:
• Must have a verifiable plumbing experience in a residential service and maintenance operation.
• Knowledge of local and national plumbing codes.
• Valid driver’s license and a clean driving record.
Educational/certification requirements:
• GED or high school diploma
• Journeyman license